Refund policy

  • Our return policy

You can return your order within 14 days from the day after receipt.

Items must be in their original packaging, new, unworn, unwashed, undamaged, and with intact and attached labels. Items in poor condition cannot be refunded. Flamboyante reserves the right to refuse any return or refund that does not meet these conditions.

Returns are free in metropolitan France and at the customer's expense for other countries, including any customs duties or other potential taxes.

For France:

To receive a prepaid return label, send us an email at contact@flamboyante.shop specifying your order number, the email address used for the order, the reason for the return, and the name/first name and postal address of the return location if different from the order address (e.g., if it's a gift).

Keep the return proof with the date and the carrier's signature.

Attach the prepaid return label to your package and go to the post office or postal contact point of your choice, or use your standard mailbox if you have completed the return process on the La Poste website. Keep the return proof. For more information on dropping off your Colissimo, click here.

For other countries:

Buyers outside France must choose their own carrier for returns (or French buyers who wish to choose their own carrier). Return costs are the buyer's responsibility and will not be refunded, including any customs duties or other potential taxes. Proof of return must be kept by the buyer, which means items should be returned by registered mail or any other method that provides a date-stamped receipt. Please send your return to: Flamboyante, 38 rue Santos Dumont, 75015 Paris.

  • How to exchange an item?

We do not process exchanges. However, you can return your item for a refund and place a new order on our site.

  • Return deadline

You can return your order within 14 days from the day after receipt.

  • Refund deadline

We will process your refund as soon as we receive your package. You will receive an email notifying you of this refund. The refund will appear on the account used for the purchase within 14 business days.

  • Other questions about my package or order?

If you have other questions, please have your order number ready and contact us at contact@flamboyante.shop or in the contact section of our website.